Call Center Setup
Call centers are used by online merchants, telemarketing companies, computer product help desks, mail-order organizations, polling services, charities and any large organization that uses the telephone to sell and provide products or services or enhance the customer experience.
• Model the organizational structure of the call center, for now and in the
• Map layout of call center, including furniture requirements
• Obtain appropriate hardware and software to enhance call center capabilities
• Perform user acceptance testing
• Create a disaster recovery plan Create a disaster recovery plan